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You can find the Terms and Conditions here. 

Some of our stations have privately run left luggage points inside or nearby. Please check a search engine like Google to find a left luggage point. These will have additional charges.

Some of our stations have privately run left luggage points inside or nearby. Please check a search engine like Google to find a left luggage point. These will have additional charges.

Most flexible ‘open single tickets’ do allow a break of journey but please check before you travel or at the time of purchase as different ticket types have different terms and conditions attached to them.

This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard. Please check the terms and conditions of the railcard for more information.

You can upgrade any Standard ticket at any time of the day using Seatfrog to bid on empty First Class seats.

You can upgrade from as little as £5*. More information on how to use Seatfrog to upgrade your journey experience.

*Terms and conditions apply

Please note that due to Coronavirus there is not First Class catering offer onboard our trains.

All LNER managed car parks have ticket machines that accept cash and card. If a ticket machine isn't working, you can also pay for parking at the Travel Centre. Please note that not all car parks at LNER stations are managed by LNER and their payment methods, prices and terms and conditions may be different.

If one of your group is no longer travelling their ticket is covered by our normal terms and conditions.

If one or more of your group is no longer travelling and requests a refund and this brings the total number of travellers to below three, the remaining travellers will have to pay an excess to make up the difference in the discounted price.

For customers who chose an eTicket as their fulfilment method, you will need to cancel all of your tickets and rebook at the full price of travel.

Rail is considered more environmentally friendly than air travel however the degree to which this is true vary depending on the length of journey, occupancy levels and energy source for each mode of transport.

While ground transport has utilised electricity as a supply source for many years, this is currently not possible for the aviation sector. Instead they are limited to carbon intensive aviation fuel, projects have commenced to reduce the environmental impact of this. In the rail industry there are two forms of energy utilised at present diesel and electricity.

Here at LNER we reduced our diesel consumption by 30% in 2019. In doing so we were able to reduce the carbon emissions of the business, equally trains which can utilise electricity are significantly cleaner in terms of emissions to the air. This is largely facilitated by national grid decarbonisation projects which is bringing online more renewable sources.

Further reading can be done here

Yes. The clock starts ticking as soon as your ticket expires, and you’ll have 28 days from then to get your claim in.

The important thing to remember is that different types of ticket have different expiry dates. If you need to check when yours expires, sign in to My Account on the website then click on the ticket you want refunded. The terms and conditions for that ticket will then pop up for you to read at your leisure.

Whilst we can refund you the price of your ticket, we can’t refund you any delivery charges you paid when buying it.

One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate. 

If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.

When you need to travel doing it in the way that causes the least emissions is the most responsible way to travel. That is where trains have the advantage over other forms of transport which covers long distances, such as car or planes. Per passenger train travel causes fewer emissions than car or plane travel and therefore can be said to be good for the environment.

In 2019 LNER replaced its old fleet of diesel high speed trains (HST). These were designed in an era where line electrification was not available, and the importance of the environmental impacts was not widely understood. The replacement of the HST’s for our Azuma trains in 2019 enabled LNER to remove unnecessary diesel consumption across the line where an overhead electrical supply is available. This means that trains destined for destinations north of Edinburgh for the first time can run on electric mode from King’s Cross to Edinburgh and then switch to diesel to complete the remainder of the journey where electrification is not available. The carbon intensity of national grid electricity is continually reducing. This means that while we may not have reduced energy consumption through the switch from HST’s, we have transitioned to a cleaner energy source.

The UK government has a target to achieve Net Zero by 2050, the drive to this target will see a further reduction in grid electricity carbon intensity as lower and zero carbon energy sources come online (e.g. wind, solar, hydro, nuclear, biomass, anaerobic digestion).

Our new trains bring new technology. Our fleet of electric and bi-mode Azuma trains which incorporate regenerative braking. This means energy is captured through the braking process which otherwise would have been lost. Sensors within the train automatically place the carriages into low power mode when the train is idle, and no movement has been detected.

While trains have a lower carbon footprint than domestic flights and car travel, here at LNER we are working with internal and external stakeholders to continually improve the efficiency of our operations in terms of energy and running on time.