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Terms & Conditions
Read the terms and conditions relating to usage of the LNER.co.uk website.
About ticket prices / terms
Did you encounter problems with our ticketing process? Let us know here. We value your feedback!
Rewards terms & conditions
Rewards terms & conditions. General T&Cs relating to all elements of the Rewards scheme
Half Term days out
From castles and country houses to trampoline parks and bouldering, you're sure to find inspiration for an exciting day out this Half Term.
Social competition terms and conditions
Terms and conditions for social media competitions
Wi-Fi Terms and Conditions
Read the terms and conditions relating to usage of the LNER onboard and station Wi-Fi service.
8 unexpected things to see this Half Term
Make the most of the Half Term with LNER! Hop on the train to one of these exciting, unexpected destinations and save on the price of your ticket when you book in advance.
Save 34% off Advance tickets with Blue Light Card and Defence Discount Service
As a thank you for all that you do, LNER are pleased to offer 34% off Advance Standard and First Class tickets to serving UK Emergency Services, NHS and Armed Forces staff with a valid Defence Discount and Blue Light Card.
Weekly season tickets
Search for weekly tickets and save on your regular journey
Conference Delegate Travel
Are you travelling to a conference on the LNER route? If the conference has partnered with us, you can save up to 30% off your LNER train when you book in advance.
Monthly Season Ticket
Search for a monthly Season Ticket with LNER and save on your regular journey
Seatfrog promo
As well as the opportunity to experience LNER's First Class service, Seatfrog and LNER are offering you a special chance to save 30% on Standard Advance LNER tickets.
Things to do in Stevenage
If you're heading to Stevenage with LNER, take a look at our handy destination guide.
Communities Encouraged To Apply For Share Of LNER Funding
London North Eastern Railway (LNER) is encouraging communities across its route to apply for a share of £500,000 from its Customer and Community Investment Fund (CCIF) which has now opened for applications.
Things to do in York
If you're heading to York with LNER, take a look at our handy destination guide. (We really like the Shambles.)
Upgrade to First Class
Whether you’re travelling for business or pleasure, use Seatfrog to bid to upgrade your Standard Advance ticket from as little as £5* and you could be jumping into a First Class seat.
FAQs (12)
Can I leave my luggage at the stations?
Can I leave my luggage at the stations?
What restrictions are there, on open single tickets. E.g. can you break your journey?
What time can you travel with a railcard?
Bid on First Class seats with Seat Frog
What ways can I pay for parking at LNER stations?
What if one of my group can't travel?
Are trains more environmentally friendly than planes?
Is there a deadline for claiming a refund?
Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?
Are trains good for the environment?
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